Refund policy
Unboxing Video Required for Replacement or Damage Claims
To process any replacement or damage claim, an unboxing video of the product you received is mandatory.
Guidelines for Unboxing and Replacement Claims
To help us provide better service and maintain a long-term business relationship, please follow these instructions carefully.
Watch our sample unboxing video:
CLICK HERE TO VIEW THE SAMPLE UNBOXING VIDEO
Please ensure the following:
- Take a clear photo of the top of the parcel as soon as you receive it, ensuring the shipping label is clearly visible. (This helps us verify the shipment.)
- Start the unboxing video by showing a 360-degree view of the sealed parcel. (This helps us verify that the package has not been tampered with.)
- Record the entire unboxing process, including all sides of the package and all contents, ensuring every item is clearly visible. (This helps us verify any missing items.)
- If you notice any physical damage, defects, or signs of prior use, please show them clearly in the same video.
- The unboxing video must be a single, continuous, unedited recording.
Important: For any damage or missing item claim, only the original unboxing video will be accepted as valid evidence for verification.